Provide Transparency Into Contact Management and Center Performance

Gain instant visibility into the performance of your designated contact center team members. Conversion Calls' real-time reporting provides you with a live dashboard view into the current activity, productivity, and outcomes of all team members. In addition, all conversations are recorded and you can access those at any time to conduct your own quality check as our management team conducts its quality assurance assessments on a daily basis. Once again, this all equates to Peace of Mind.